Privacy Policy
1. Information We Collect
We may collect the following information:
Full name
Email address
Phone number
Delivery address
Payment details (via secure gateway)
Device and browser information (analytics)
2. How We Use Your Information
We use your information to:
Process and deliver orders
Contact you with order updates
Improve website performance
Provide promotions or offers (only if you opt in)
3. Sharing of Information
We do not sell your information.
Your data is shared only with:
Delivery partners
Payment gateway providers
Customer support tools
All partners follow strict data protection standards.
4. Cookies
We use cookies to enhance user experience and improve site performance.
5. Data Protection
Your data is stored securely and accessible only to authorized personnel.
6. Your Rights
You may request:
Your stored data
Correction of incorrect data
Deletion of your data
For any request, email us at: [Your Support Email]
7. Updates to Policy
We may update this policy at any time. Continued use of the site means acceptance of the latest version.
REFUND & RETURN POLICY – WHIPCRATE
1. Refund Eligibility
Refunds are only provided if:
The product arrives damaged,
Or you receive the wrong item.
Not eligible for refunds:
Minor dents on blister packaging
Change of mind
“Not liking the model”
Normal manufacturing variations
2. Required Proof
To request a refund, you must provide:
A continuous unboxing video with no cuts
Clear photos of the issue
Order ID and your name
Claims without this proof are not accepted.
3. Reporting Window
You must report issues within 24 hours of delivery.
Claims made after this period are not eligible.
4. Refund Process
If approved:
Refunds are processed within 3–7 business days to the original payment method.
In special cases, store credit may be provided.
SHIPPING POLICY – WHIPCRATE
1. Dispatch Time
Orders are dispatched within 1–3 business days.
2. Delivery Time
Delivery time depends on location:
Metro cities: 3–5 days
Other areas: 5–10 days
Delays caused by courier companies are beyond our control.
3. Packaging
All orders are packed using:
Bubble wrap
Hard cardboard protection
Tamper-proof packaging
We aim to ensure collector-grade protection.
4. Shipping Charges
Shipping fees are calculated at checkout based on location and weight.
5. Lost or Damaged Orders
If your parcel is:
Damaged,
Tampered,
Or missing,
You must report it within 24 hours with unboxing proof.
6. Tracking
Tracking details are shared via email or SMS once the order is dispatched.